Existing Customer

FAQ

Frequently Asked Questions & Common Troubleshooting Advice

We invite you to look through our Frequently Asked Questions & Answers before reaching out to our support staff. While we would love to receive your call, our wait times can vary depending on the time of day -- we understand waiting can be frustrating. As such, we've put together a comprehensive list of commonly asked questions and issues along with their common resolution. Our hope is that our efforts here can help to get back to your internet service quicker than waiting on hold!